Terms & Conditions

Payment & deposit

A non-refundable deposit of 50% of the estimated design cost is due upon booking. The final payment is due on approval of the final proof and must be paid for the paper goods to be sent off to print. Projects won’t get started before initial payment nor sent to print and delivered without settling the outstanding balance. Any changes in specs having an impact on the initial estimate will be communicated to the client for approval and the final invoice will be adjusted accordingly.

Proofs

2 free rounds of revisions are included in the process. The proofs are sent as a PDF document and gives you the chance to see if the design, layout, calligraphy style and wording you have chosen translate as you had imagined on paper. It is also your opportunity to spot any spelling mistake, error in the date/time/venue name, etc. It is always a good idea to have at least two people reviewing the proof to make sure all information is correct.  

Spelling mistakes and wording errors are the responsibility of the client. It is up to you to make sure that everything is correct before signing off the final proof as Smitten with Ink doesn’t accept returns due to errors after sign-off & sent to print.  If re-printing is required, the cost will be invoiced to the client.

After the two proofs, any additional change is charged a flat fee of £20, unless it is a major change (such as change in calligraphy style) in which case you will be charged at my hourly rate of £30/hour.

Order cancellation

If the client was to cancel, Smitten with Ink cannot refund any monies already received once work has started. If, due to exceptional circumstances, Smitten with Ink was not able to fulfil the client’s order, then a full refund would be given.

Timing and deadlines

An estimate timeline for your project is established at the beginning of the process. Note that the deadlines are partly the responsibility of the client where information from them (addresses, wording, etc.) is needed.

Smitten with Ink will make every possible effort to ensure your order is processed in a timely manner. In the rare occasion that the timings have to change due to delays beyond my control, I will keep you up to date.

Print & colour variations

Smitten with Ink doesn’t offer hard copy proofs and you will receive the proofs as a PDF document. Bear in mind when checking your proof that the colours showing on your monitor won’t perfectly match the actual colours of the printed goods. Printing your proof on a home printer is recommended but will also give you a small variation from the end product due to home printers having a different calibration than the professional printing machines.

Also note that the printing process, although using a professional press, is all made by hand and small variations can occur in the end result.

Delivery/International delivery

Parcels are insured to the full value of their content and sent using Royal Mail tracked and signed for Special Delivery service. Smitten with Ink cannot be held responsible for any delivery issues when the client has provided an incorrect or incomplete address or when the parcel has been collected/signed for by a neighbour.

There is a standard charge of £25 for packing and posting your order within the UK.

International delivery – the standard charge mentioned above doesn’t apply and the cost at the time of shipping will be communicated to the client. Please note that Smitten with Ink cannot be held liable for the custom fees that might apply to the shipping of your parcel nor can it accept responsibility for delays.

Calligraphy & addresses list

It is important that you provide me with all your guests’ names and addresses in a specific format. I will send out to you my template to fill out.

I cannot be held responsible for invitations not making their way to the addressees so I advise you to double/triple check the information you write in the template to make sure that all envelopes will be addressed correctly.

During our consultation process, you will have chosen a calligraphy style that you wish to incorporate throughout your wedding suite but please keep in mind that all calligraphy elements (envelopes, place cards, etc.) are handmade and as such are all unique. This means there will be slight variations and imperfections in the end result.

Copyright

All stationery, artwork and designs are the intellectual property of Smitten with Ink and are not to be reproduced in any form unless agreed otherwise in writing. Smitten with Ink reserve the right to pursue legal action in the case of copyright infringement.

If you wish to include someone else’s work on your paper goods (poem, lyrics, etc.), it is your responsibility to obtain permission from whoever owns the copyrights.

I will not copy someone else’s design or artwork so please don’t ask me to. We can however discuss what it is you like about that design and use this essence to create your own.

Promotion

Smitten with Ink reserves the right to use all artwork, designs and final invitation suites for promotional purposes. This includes photos shared on the website and social media channels as well as copies of your paper goods to be shown to prospect clients. If you do not wish for photos of your stationery to be shared, please do let me know, preferably at the beginning of the process.