FAQs

When & how to order my stationery goods?

It is a good idea to start thinking about your stationery as soon as you have a date and a venue set. After all, throwing a party and not having your friends and family to rejoice with you defeats the purpose of having a party!

Usually save the dates are sent out at least 6 months before the wedding date and up to a year for a destination wedding. As for wedding invitations, they are sent out 3 months before. Now if you add the time to design and process your order which can take anywhere between 4 weeks (semi-custom) and 12 weeks (bespoke design), you need to get in touch at least 6 months prior your big day.

To order, just fill out my Questionnaire or get in touch on my contact page.

How far in advance should I get in touch for bespoke stationery?

The sooner the better. The bespoke process can take up to 12 weeks from initial consultation to receiving your paper goods and you need those invites on your guests’ doormat 3 months before your wedding date. So 6 months in advance is a good rule of thumb. But keep in mind that there is such a thing as wedding season where it gets very busy, so getting in touch as soon as you have a date and a venue set is recommended if you want to secure your spot.

How long until i get my hands on my invitations?

The process varies depending on your order.

Bespoke design – up to 12 weeks depending on the design.

Studio collection (semi-custom suites) – 4 to 6 weeks.

Calligraphy details (place cards, envelopes, etc.) – make sure to book at least 2 months before your big day.

How many of each item will I need?

For invitations (and save the dates), you need to think number of households and not number of people (e.g. only one invitation for a couple at the same address). However, when it comes to place cards for example, these are individuals so it is one per guest. As for the menus, it is up to you if you want one per guest or one per table.

Can I personalise an existing suite from the Studio Collection?

Absolutely! The pre-designed suites of my Studio Collection are semi-custom which means you get to play around a bit with them. Obviously, the wording is up to you but you also get to choose a colour palette to match the vision you have for your day, the printing method (digital of foil), as well as the type of calligraphy you prefer. Have a look at the customisation guide and get excited by the possibilities!

Can I get completely bespoke paper goods?

Of course! I love creating something extra special that tells your story and the first step is to get in touch with me and tell me all about it. You can start by filling out the Questionnaire and I’ll get back to you very shortly.

What deposit do I need to pay?

A non-refundable deposit of 50% of your estimated design cost is due upon signing the contract. The final payment is due on approval of the final proof and must be paid for your goods to be sent off to print.

How many proofs do I get?

2 free rounds of revisions are included in the process and given the amount of details we get into during the design phase, it should be enough. After this, any additional change is charged a flat fee of £20, unless it is a major change (such as change in calligraphy style) in which case you will be charged at my hourly rate of £30/hour.

What does the cost of the Studio Collection include?

The cost covers all you need to make the suite your own: personalisation of wording, calligraphy details, colour palette and printing.

What paper do you use?

I work mainly with Colorplan paper stock. This iconic range of premium coloured papers and cards in available in 50 colours and made in England. I also use Antalis and Fedrigoni papers to expand the colour palette available to you.

What are the different printing methods?

I offer 3 different printing methods and you can mix and match.

Digital/ flat print – full colour process that works for most designs.

Digital foil print – adds some metallic accents to the print without breaking the bank.

Hot foil print – gives a luxurious finish with a slightly debossed texture to your impression. The colour range is wide, from metallic to matt or even neon.

Can I choose coloured envelopes?

The default envelope that comes with the invitation is white but if you want to complement your colour palette with striking coloured envelopes, I can get them handmade for you in all the colours from the paper ranges mentioned above. From £50 for 50 envelopes.

I can think of other pieces I want to include in my suite but can’t find them in your design guide

If you want to take your wedding stationery a step further by adding some extras or have a particular design in mind, let’s talk about it!

Can I have the digital file of the design and use it on other items?

All stationery, artwork and designs remain the intellectual property of Smitten with Ink and are not to be reproduced in any form unless agreed otherwise in writing. You agree to this on signing the contract at the beginning of the process.

Do you have samples?

Not at the moment but I am working on putting together a sample pack that will show the different types of printing and paper.

Do you ship to other countries?

I do!

For international deliveries, you will be responsible for all import duties and taxes.

Will you send the invitations to us or to our guests?

Most couples prefer receiving all their invitations and post them themselves. But if you want them sent for you, I can do that too.

Cancellations & errors

If you decide to cancel, I cannot refund any monies already received once work has started. If I was not able to fulfil your order due to unforeseen circumstances, then a full refund would be given.

Spelling mistakes and wording errors are the responsibility of the client. It is up to you to make sure that everything is correct before signing off the final proof as Smitten with Ink doesn’t accept returns due to errors after sign-off & sent to print.  If re-printing is required, the cost will be invoiced to the client.

I have seen a design I like, can you copy it?

I work in respect of copyright legislation and will not copy someone else’s design. We can however discuss what it is you like about that design and apply it to create your own.