FAQs

~ When & how to order my stationery? ~

It is a good idea to start thinking about your stationery as soon as you have a date and a venue set. After all, throwing a party and not having your friends and family to rejoice with you defeats the purpose of having a party!

Usually save the dates are sent out at least 6 months before the wedding date and up to a year for a destination wedding. As for wedding invitations, they are sent out 8 to 10 weeks before. Add the time to design and process your order (6 to 12 weeks), you need to get in touch at least 5 months prior your big day.

To order, just fill out my Questionnaire or get in touch on my contact page.

~ How far in advance should I get in touch for bespoke stationery? ~

The sooner the better. The bespoke process can take up to 12 weeks from initial consultation to receiving your paper goods and you need those invites on your guests’ doormat 3 months before your wedding date. So 5 to 6 months in advance is a good rule of thumb. Also, keep in mind that there is such a thing as wedding season where it gets very busy, so getting in touch as soon as you have a date and a venue set is recommended if you want to secure your spot.

~ How long until I get my hands on my paper goods? ~

The process varies depending on your order.

Bespoke invitations – up to 12 weeks depending on the design.

Semi-Custom Collections – around 6 weeks.

On the Day Stationery – make sure to book at least 2 months before your big day.

~ How many of each item will I need? ~

For invitations (and save the dates), you need to think number of households and not number of people (e.g. only one invitation for a couple at the same address). However, when it comes to place cards for example, these are individuals so it is one per guest. As for the menus, it is up to you if you want one per guest or one per table.

~ Can I personalise a suite from the Semi-Custom Collection? ~

Absolutely! The pre-designed collections are semi-custom which means you get to play around a bit with them. Obviously, the wording is up to you but you also get to choose a colour palette to match the aesthetic of your day, the printing method (digital or foil), as well as the type of calligraphy you prefer.

~ Can I get completely bespoke wedding stationery? ~

Of course! I love creating something extra special that tells your story and the first step is to get in touch with me and tell me all about it. You can start by filling out the Questionnaire and I’ll get back to you very shortly.

~ Do I need to pay a deposit? ~

A non-refundable deposit of 50% of your estimated invoice is due upon signing the contract. The final payment is due on approval of the final proof and must be paid for your goods to be sent off to print.

~ Do I get to see the design before it is sent to print? ~

2 free rounds of revisions are included in the process and given the amount of details we get into during the design phase, it should be enough. After this, any additional change is charged a flat fee of £20, unless it is a major change (such as change in calligraphy style) in which case you will be charged at my hourly rate of £40/hour.

~ What does the cost of the Semi-Custom Collection include? ~

The cost covers all you need to make the suite your own: personalisation of wording, calligraphy details, colour palette and printing.

~ What type of paper do you use? ~

I work mainly with Colorplan paper stock. This iconic range of premium coloured papers and cards in available in more than 50 colours and made in England. I also use Antalis and Fedrigoni papers to expand the colour palette available to you.

~ What are the different printing methods? ~

I mainly offer hot foil printing with all your stationery being printed in my studio on my vintage hot foil press. It gives a luxurious finish with a lovely debossed texture to your impression. The colour range is wide, from metallic to matt or even neon.

I occasionally offer to get some pieces printed digitally.

~ Can I have coloured envelopes and not the standard white? ~

While the default envelope that comes with the invitation is white, you might want to complement your colour palette with striking coloured envelopes. I will get them handmade for you in all the colours from the paper ranges mentioned above. From £50 for 50 envelopes.

~ I want something that I can't find in your design guide/website? ~

If you want to take your wedding stationery a step further by adding some extras or have a particular design in mind, let’s talk about it!

~ Can I have the digital file of the design and use it on other items? ~

All stationery, artwork and designs remain the intellectual property of Smitten with Ink and are not to be reproduced in any form unless agreed otherwise in writing. You agree to this on signing the contract at the beginning of the process.

~ Can I order samples? ~

Not at the moment but I am working on putting together a sample pack.

~ Do you ship internationally? ~

I do! For international deliveries, you will be responsible for all import duties and taxes.

~ Will you send the invitations to us or to our guests? ~

Most couples prefer receiving all their invitations and post them themselves. But if you want them sent for you, I can do that too.

~ Cancellations & errors ~

If you decide to cancel, I cannot refund any monies already received once work has started. If I was not able to fulfil your order due to unforeseen circumstances, then a refund will be apportioned according to the amount of work already done on the project.

Spelling mistakes and wording errors are the responsibility of the client. It is up to you to make sure that everything is correct before signing off the final proof as Smitten with Ink doesn’t accept returns due to errors after sign-off & sent to print. If re-printing is required, the cost will be invoiced to the client.

~ I have seen a design I like, can you copy it? ~

I work in respect of copyright legislation and will not copy someone else’s design. We can however discuss what it is you like about that design and get inspired by that to create your own.